Privacy Policy
The William Morris Society Privacy Policy
Your privacy is important to us. This Privacy Policy explains how we collect and use your personal information, how you can control the way in which we use that information and what actions you can take if you would like to change the way in which your information is being used. We will only use your information for the purpose for which you provided it or have given us prior consent for.
Who we are
In this policy whenever you see the terms ‘We’, ‘Us’ or ‘Our’ it refers to The William Morris Society. The William Morris Society is a Registered Charity, our Charity number is 1159382.
Information we collect
We only collect information about you that we need:
● to provide the service you have requested. This may include: museum visits, event bookings, online purchases, online donations, sign-up to our mailing list or membership subscriptions.
● to contact you regarding a service you provide to us ie. event delivery, educational services, technical assistance
The personal information we collect may include:
● Your name including title
● Age range
● Postal address, email address and phone number
● Gift Aid information
● Employment details
● A record of any correspondence you send us
● Details of any transactions you carry out via our website
● Your contact preferences
● Records of donations
● Records of volunteering
● Images of you captured by our CCTV systems
When we ask for your personal information we will explain why we need it and direct you to this policy.
How we use the information we collect
We may use your information for a number of purposes, including:
● To fulfil your membership contract
● To process your booking
● To process your online purchase
● To process your donation
● To send you information about the William Morris Society and its events
● To send you surveys about our performance
● To send you information about our fundraising activities
● To send you other information you may be interested in
● To contact you about employment or volunteering opportunities with us
CCTV
The Society premises are protected by CCTV, and you may be recorded when you visit the Museum. We use CCTV to help provide a safe and secure environment for visitors, our staff, volunteers and for the collection and to prevent or detect crime.
The system is managed in accordance with our standard operating procedures and with good practice guidance issued by the Information Commissioner’s Office (the “ICO”). CCTV images will only be accessed by authorised staff and are stored for up to 180 days.
How we share your information
We do not share your personal information with any third party or external organisations for any purpose other than those detailed below, unless we are legally required to do so. Where we do share information we only share what is absolutely necessary to fulfil that contract.
We work with carefully selected service providers who carry out some functions on our behalf. These service providers will act on our instructions and adhere to the EU GDPR (General Data Protection Regulation). They include:
● We use a mailing house, Hall McCartney Ltd, to distribute bulk mailings including membership mailings. You can read their Privacy Policy here: https://www.hall-mccartney.co.uk/privacy-policy/
● We use a bulk email distributor, Mailchimp, for our e-newsletter and some membership emails. Where this is necessary we may need to transfer your personal information overseas. When you subscribe to our emails your details are held securely by Mailchimp, who will not share your information with any third parties or contact you directly at any time. Their full Privacy Policy is available here: https://mailchimp.com/legal/privacy/
● We use PayPal for processing donations and purchases made through this website, and a card payment processor, GoCardless, to process online payment of membership subscriptions by direct debit. The information received by us is only that needed to process your order and does not include any personal financial information such as credit card numbers or bank account details. Purchases are processed securely by PayPal or GoCardless and information submitted during checkout conforms to their own Privacy Policies, available to read here:
● https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
● https://gocardless.com/privacy
● We use Donorbox for processing donations made through our website. The information received by us is only that needed to process your order and does not include any personal financial information such as credit card numbers or bank account details. Donations made through Donorbox are processed securely by PayPal and information submitted during checkout conforms to their own Privacy Policies, available to read here: https://donorbox.org/privacy
● We use Digitickets as our ticket and events booking platform. The information received by us is only that needed to process your order and does not include any personal financial information such as credit card numbers or bank account details. Ticket Payment is processed securely by Payyo and information submitted during checkout conforms to their own Privacy Policies, available to read here: https://payyo.co.uk/footer_pages/privacy-policy/
● We use Eventbrite as our free events ticket booking platform. The information received by us is only that needed to process your order and does not include any personal financial information such as credit card numbers or bank account details. Event Ticketing is processed securely by Eventbrite and information submitted during checkout conforms to their own Privacy Policies, available to read here: https://www.eventbrite.co.uk/support/articles/en_US/Troubleshooting/eventbrite-privacy-policy?lg=en_GB
We ensure that any transfer of data is done securely, in accordance with best practice and in accordance with GDPR (General Data Protection Regulation). Our legal bases for processing your personal data include your consent (where required), the performance of a contract, compliance with legal obligations, and our legitimate interests as a charity.
We may occasionally share anonymised data with our partners to fulfil contracts and for benchmarking, ie. The National Lottery Heritage Fund. If we do share anonymised data it would not be possible to identify any individual person from the data we share.
Marketing
We will never sell or pass your personal data to a third party for marketing, market research or commercial purposes. We will only use your data ourselves for marketing if you have given us permission.
Profiling
Although we do not currently do this, we may in future use your data to group together people who have similar interests. For example, we might find that people who had been to certain events were likely to come to similar events. If this was the case then we might “tag” your record to remind us to include you in invitations to similar events or to assess the likelihood that you might come to another type of event. We might carry out similar processes to help us organise our fundraising.
Other websites
This privacy notice only applies to the William Morris Society website. This site may contain links to and from websites of other organisations. If you go to another website from this one, please read the privacy policy on that website if you want to know what it does with your information.
Access to your information and correction
Under UK data protection law, you have the following rights: The right to be informed; The right of access; The right to rectification The right to erasure (‘right to be forgotten’); The right to restrict processing; The right to data portability; The right to object; and Rights in relation to automated decision-making and profiling.
You have a number of rights about the way we process your data. These are as follows:
● Where our use of your data requires consent, you may withdraw this consent at any time.
● Where we rely on our legitimate interest to process data, you may ask us to stop doing so.
● You may request a copy of the data we hold about you.
● If we are carrying out profiling, you may ask us not to do so.
● You may change or stop the way in which we communicate with you or process data about you, and if it is not required for the purpose you provided it, then we will do so. Activities like processing Gift Aid donations, or holding a collection item that you have loaned or given us may mean we cannot entirely stop processing your data, but we will always endeavour to comply with such a request.
● You also have the right to make a complaint direct to the UK’s data protection authority, the Information Commissioner’s Office (ICO). The ICO can be contacted at: https://ico.org.uk/global/contact-us/
If you would like a copy of some or all of your personal information please contact the Museum Manager by emailing vanessa@williammorrissociety.org
Before we can supply this information you will need to provide adequate proof of your identity. We will endeavour to provide the information to you within 1 month of the request for information.
We try to ensure all information we store is correct. If however you find that we hold incorrect information please let us know and we will correct it.
How we store your data and keep it secure
We take all reasonable steps to ensure your data is kept secure. We hold personal data in electronic and paper form.
We retain visitor, member and donor data for up to 7 years after your last interaction with us, in line with HMRC requirements. Volunteer and employment data is retained for 6 years. After this period, data is securely deleted or anonymised.
Electronic information is stored on an encrypted server, which is password protected. Emails are run from UK Based data centre, using Microsoft Exchange’s latest Server. These connections are secured using SSL. No third party can access any data on the server or email server without our permission. All areas that contain any data are password protected.
Staff and volunteers are contractually required to keep personal data safe and are given training in Data Protection.
Use of Cookies
Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.
We may gather information about your general internet use by using cookies. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
To learn more about cookies and how to manage them, visit AboutCookies.org.
Due to the further development of our website and proposals or due to changes in the law or official rules and regulations it might become necessary to amend this Privacy Statement. We therefore recommend that you check this Privacy Statement at regular intervals.
Review
This policy will be reviewed annually by the Board of Trustees or sooner if there are changes in legislation or best practice.
Approved by the Board of Trustees of The William Morris Society.
Next review due: January, 2027
DigiTickets Privacy Policy
Policy Owner
This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited
Who we are
In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.
Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.
Information We Collect
We may collect and process the following categories of personal information:
Information You Provide Directly
When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:
- Name
- Postal address
- Email address
- Telephone number
- Purchase and booking information
- Any other information voluntarily provided by you
Payment Information
Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.
Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.
Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.
Website Usage Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Screen resolution
- Operating system
- Referral source
- Pages visited and actions taken on the Website
- Date and time of access
Marketing Preferences
If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.
Cookies and Similar Technologies
We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.
How We Use Your Information
We process personal information for the following purposes:
- To provide products and services you request
- To process transactions and fulfil orders
- To provide customer support and after-sales services
- To manage bookings and accounts
- To improve our Website, products, and services
- To ensure Website security and prevent fraud
- To comply with legal and regulatory obligations
- To send marketing communications where we have your consent or another lawful basis to do so
Lawful Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
- Performance of a contract: to provide goods or services you have requested.
- Legal obligation: where processing is necessary to comply with legal requirements.
- Legitimate interests: to manage and improve our business, Website security, and customer experience.
- Consent: where required, including for certain cookies and marketing communications.
Where we rely on consent, you may withdraw it at any time.
Sharing Your Information
We may share your personal information with:
- Payment processors
- Hosting and IT service providers
- Delivery and fulfilment partners
- Marketing and communications providers
- Analytics and Website performance providers
- Professional advisers and auditors
- Regulatory authorities, law enforcement agencies, or courts where required by law
All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.
We do not sell personal information to third parties.
International Transfers
Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:
- Transfers to countries deemed to provide an adequate level of protection; or
- Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.
Retention periods vary depending on the type of information and the purpose for which it is processed.
Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.
How We Use Cookies
We use the following categories of cookies:
Strictly Necessary Cookies
These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.
Cookie |
Purpose |
Duration |
|---|---|---|
PHPSESSID |
Maintains user session and shopping basket functionality |
Session / 24 minutes |
dtAnalyticsConsent |
Records cookie consent preferences |
1 year |
Analytics Cookies
These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.
These cookies are only placed with your consent.
DigiTickets
Examples include:
- dtAnonymousID
Used to distinguish individual visitors and record their activity on the Website (pages viewed, events, approximate location, device and referral source) so we can analyse and report on how the Website is used. This data is collected against a randomly generated identifier stored in the cookie.
Google Analytics
Examples include:
- _ga
- _ga<container-id>
- _gid
- _gat_<tracker-name>
Used to distinguish individual visitors and record their activity on the Website (pages viewed, events, approximate location, device and referral source) so we can analyse and report on how the Website is used. This data is collected against a randomly generated identifier stored in the cookie, not your name or contact details.
Google Privacy Information:
https://support.google.com/analytics/answer/6004245
Microsoft Clarity
Examples include:
- _clck
- _clsk
- CLID
- ANONCHK
- MR
- MUID
- SM
Used to analyse user interactions and improve Website usability.
Microsoft Clarity Information:
Performance Monitoring Cookies
Performance monitoring tools help us identify technical issues and improve Website reliability.
Examples may include cookies used by services such as New Relic.
Managing Cookies
When you first visit our Website, you will be presented with a cookie banner allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Choose your cookie preferences
You may change your preferences at any time through our cookie settings tool.
You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.
Your Data Protection Rights
Under UK GDPR, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request portability of your data
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office (ICO)
For more information about your rights, visit:
https://ico.org.uk/
Automated Decision-Making
We do not generally make decisions producing legal or similarly significant effects using solely automated processing.
Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.
Childrens Data
Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.
Where we process children's personal information, we take additional care to ensure appropriate protections are in place.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
Digital Ticketing Systems (t/a DigiTickets)
Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ
www.digitickets.co.uk/compliance-request
If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.
We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.
If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).
Other Websites
This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.
Last Updated: 25 August 2026
Our payments are processed using : Payyo
